Delivery & Returns

DELIVERIES

We aim to despatch all orders received before 2pm the same day, via Royal Mail postal service.
All orders received after 2pm will be despatched the following day, via Royal Mail postal service.
All orders received after 2pm Friday will be despatched the following Monday, via Royal Mail postal service.
Delivery on larger or more expensive items is 24-72 hours; we use Royal Mail/DPD who will deliver to most addresses in Mainland UK. If you live in a remote part of the UK or outside Mainland UK please allow more time for delivery.
If the order hasn’t arrived within 72 hours contact us so we can track your order.

Goods can be returned if they are faulty, or not what you ordered.
Goods must be returned within 28 days.
Returned items must be sent back with all original packaging, proof of purchase and contact details. This will help us process your return as quickly as possible. If we do not receive the item in the same way it is sent out you may be charged a restocking fee.
Faulty items can be exchanged or refunded. If there is a problem with replacing the item, we will contact you and arrange an alternative or a refund.
We reserve the right to refuse returns.
Send returned items to:

Ocean Cycles

Unit 9b, A30 Business Park,
Lodge Way,
Indian Queens
Cornwall
TR9 6FZ

This does not affect your statutory rights